OUR PRIVACY POLICY
Data Protection Officer: Aileen Leonard
Email Address: info@kli-install.co.uk Telephone: 0191 482 6544
Company Address: Unit 55, Team Valley Business Centre
Earlsway
Team Valley
Gateshead,
Tyne & Wear
NE11 0QH
INFORMATION THAT WE MAY COLLECT AND WHY
As a business we will collect the following information from you in order to provide you with a range of products and services. We will collect the following essential information:
• Full Name
• Company Name
• Personal and/ or Company Email Address
• Telephone Number
• Billing / Confirmation address
• IP Address
For Internal Business Analysis
We may collect the following information for our own internal business analysis:
• IP Address
• Pages visited on the website
For Marketing Purposes
We may collect the following information to send marketing / business development and industry based emails where consent has been given by the individual:
• Full Name
• Company Name
• Company / Personal Email Address
• Contact telephone number
HOW WE USE YOUR INFORMATION
We use various third parties for internal analysis, customer service and where marketing communication consent has been given, to tailor marketing materials to our customers’ interests. You can find out more about our marketing communications in the next section.
If you are simply browsing this site and do not enter any personal details, only anonymous data to do with how you use the website will be tracked. This helps us make ongoing improvements to the user experience on our website. Please see our Cookie Policy for more information.
If you are submitting an enquiry form or requesting more information, we may use certain trusted third parties to process your data. This is so that we can analyse customer activity as a whole, make business, service and product improvements and assist with our customer care for your interests.
Please see below for a list of the third parties that we may use to process your data and the data that we share with them:
Please note: we will never sell your data and will only share your data with third parties that enable us to analyse our business data or deal with communications most effectively.
We do not collect or buy data about you from any outside companies, databases or any other sources.
DATA PROCESSORS
GOOGLE ANALYTICS
Third Party for website analysis
Data processed: Anonymous website metrics ( i.e clicks, pages visited, time spent on the website, conversions)
Reason for being processed: This data is purely anonymous and is consented by clicking “yes” to our Cookie Policy when first clicking onto the website. This data is used for improving our website performance and user experience for future visitors.
Any further information: Consent
GOOGLEMAIL
Third party email for customer services and project management
Data processed: Email Addresses, name and any other information given by the individual when emailing us
Reason for being processed: Googlemail is used to send and receive emails to individuals that have shown an interest to our services by filling out a relevant website contact form, contacted us through other channels such as telephone or social media prior to the personal data being used or our email systems is used to email active customers for needs of a project on a contractual basis. Googlemail is not used for any email marketing to email addresses.
Any further information: Consent
FREE AGENT
Third party accounting finance system
Data processed: Name, Company Name, Personal Address or Company Address, Telephone Number, Email Address
Reason for being processed: Free agent is a finance system used by KLI Install to ensure all contractual legal documentation such as invoices and credit notes are processed in relation to the companies’ act.
Any further information: Legal obligation
WEBSTRAXT LIMITED
For secure Website Server Hosting
Data processed: Name, Email Address, Telephone Number
Reason for being processed: This data is being processed through our contact form on our website, which a customer will fill out if they are interested in us contacting them or receiving more information.
Any further information: Consent
HOW WE USE YOUR DATA
HOW WE USE YOUR DATA IN RELATION TO A PROJECT
Any data given to us in relation to a project or contact form filled out by the individual will be processed in accordance to fulfil the requirements of the reason it was intended for. We may then process this data for the purposes of internal business analysis based on the acceptance and confirmation given by the data subject.
HOW WE USE YOUR DATA IN RELATION TO BUSINESS ANALYSIS
When you agree to our terms & condition, you agree to us analysing your history and personal data. This is for the purposes of internal analysis so that we can get to know our customer base in order to develop the website, our products and services. We may also use this data along with your IP address (where Cookies are enabled) to improve the experience of using our website and provide us with an overview of customer needs.
HOW WE USE YOUR DATA IN RELATION TO MARKETING COMMUNICATIONS
We will only send marketing/business analysis or industry specific/ promotional and offer emails where you have given us permission to do so either submitting an enquiry form or requesting more information from us. You may unsubscribe from these emails at anytime either from a link at the bottom of every email or by emailing us directly at info@kli-install.co.uk and asking to be removed from our marketing lists.
By signing up to receive our emails you agree to us capturing your data through a third party on your email opens, email link clicks and subsequent related interests. We do this to track and analyse the effectiveness of our campaigns. We may also use this data for profiling so that we can send you emails relevant to your recent interests or projects.
If you do not agree to the above, then please do not sign up to our newsletter or contact form. If you have already subscribed with us and wish to remove your data, please contact us on 0191 492 6544 or email us on info@kli-install.co.uk
Lawful Basis for Processing: Our lawful basis for processing this data is: Consent
HOW WE CAN USE YOUR DATA IN RELATION TO OTHER EMAIL COMMUNICATIONS
By placing an order with us, you agree for us to send any necessary service emails to update you on the status of your order or to make you aware of any issues with the website or your order.
Lawful Basis for Processing: Our lawful basis for processing this is: Contractual
HOW WE USE YOUR STORE & PROTECT YOUR INFORMATION
HOW WE CAN USE YOUR DATA IN RELATION TO A PROJECT
Your data from a contact form that has been filled out on our website, is held securely with our secure third hosting provider on a server based in the United Kingdom. Any information transferred between your browser and the server is encrypted. This information will be used to contact you as requested by yourself for interests of our services. Dependant on the form of contact in which you wish to receive your data will then be transferred to our third party platforms as mentioned in the “Data Processors For This Website” section.
Any data held by third parties can’t be accessed by anyone outside of the company other than the third party themselves providing the services. Third party platforms are password protected and can only be accessed by internal staff that require this information or the third party in question. These companies have been audited by ourselves for GDPR compliance. Data stored and captured by third party companies may be stored securely on servers located outside of the United Kingdom but within the EEC (European Economic Community).
OUR DATA RETENTION POLICY
HOW WE USE YOUR DATA IN RELATIONS TO A PROJECT
We will retain any data we hold about you whilst you are actively using our services, until the point that you request removal or after a period of 7 years from the last project placed.
Any user accounts, data records or inactivity for users that are no associated with any projects will be removed after 1 year of inactivity.
YOUR RIGHT TO ACCESS, CORRECTIONS & DATA ERASURE
HOW WE USE YOUR DATA IN RELATION TO A PROJECT
We respect your privacy rights and provide reasonable access to the Personal Data that you have provided to us through the use f our services. If you wish to receive a record of data we hold about you, correct, or delete any of your data, please contact us and our data protection offer will send you a subject access request form.
At your request, we will issue a record, amend or remove/anonymise any data we hold about you.
At any time, you may change any of your personal data by contacting us on info@kli-install.co.uk
COOKIE POLICY
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling essential functionality and features required to use this site. It is recommended that you do not disable your cookies as they are most likely vital to providing service that you use on the KLI Install website.
What are Cookies?
Cookies are small text files that we place in your computer’s browser to store your preferences and are used by many websites for user experience and analysis purposes.
We use cookies to help identify your computer so we can tailor your user experience.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
What are they used for?
This site offers a newsletter/ email subscription service and a variety of other data capture points on the website and cookies may be used to remember and capture your details so one of our team can contact you in the future.
When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
We also use cookies to track the pages you visit via Google Analytics. This helps us to understand and improve the user experience of visitors to this website.
Third Party Cookies
In some cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you may encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit so we can continue to produce engaging content.
Please see below for Google Analytics Cookies:
| Cookie Name | Expiration Time | Description |
| _ga | 2 years | Used to distinguish users. |
| _gid | 24 hours | Used to distinguish users. |
| _gat | 1 minute | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. |
| AMP_TOKEN | 30 seconds to 1 year | Contains a token that can be used to retrieve to a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. |
| _gac_<property-id> | 90 days | Contains campaign related information for the user. If you linked your Google Analytics and AdWords accounts, Adwords website conversion tags will read this cookie unless you put-out. |
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site ensuring we understand which optimisation’s our users appreciate the most.
How to disable cookies
You can accept or block all cookies from websites you visit by default or receive an alert whenever a cookie if offered by a website’s server by adjusting the settings on your browser.
Be aware that disabling cookies will affect the functionality of this and may other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site, therefore we do no recommend disabling cookies.